Frequently-Asked-Questions

We are often asked questions by both existing and prospective clients regarding our software. These could be questions relating to features, functions or when a client is attempting to troubleshoot a user generated error. To deliver the answers in an efficent manner, we have here incuded below the most commonly asked questions and answers.

We constantly update this page so please use it as your reference point. If the answer to a question is not present here then please contact us by email and we'll be only too happy to help.

FAQ Usage:  Simply click on the questions below to show / hide the answers.

 

GENERAL RATINGS2WIN

1. Will I get the results that you are getting? I have in the past bought software that delivered different results than those that were shown.
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2. Axis updates are FREE?
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3. Can’t edit a csv or text file in Axis Settings Folder. File presents like read only.
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GENERAL AXIS

1. ‘Not Responding’. I tend to get this message, what is the problem?
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2. Can I have an additional licence for my work computer/laptop?
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AXIS RACE DAY PORTAL

1. About the Live Updates, does that have to run all the time? I’m on a limited internet plan.
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2. I am trying to see some data, but the columns are gone. + When I look in yesterday's file I see certain data, but in today's file it is not there.
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3. I was doing manual scratchings in the RDP, it seems like a really inefficient process.
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AXIS INSTALLATION / UPDATES

1. Do I have to pay for updates?
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2. Axis is updated quite often, why?
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3. I’m busy! Do I have to install every update?
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4. Will I be able to handle the updates I’m not too computer savvy?
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5. I was updating and now Axis is gone and I have no installation file.
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6. I just updated the program and now I am told that I am no longer licensed to use it!
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AXIS DATA / DATA DOWNLOADS

1. How much bandwidth will all these files take up? I’m on a limited internet plan.
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2. Are the files updated during the day? I’d like to stay on top of any changes.
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3. Do I need to download all files; I don’t punt on weekdays other than Wednesday and Saturday.
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AXIS SELECTION FINDER and ANALYSER

1. System test results give me first starters even when I have last start filters.
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AXIS PAST FORM

1. A message in Stewards column 'Note: Axis Provisional result'.
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